Question 1

What cryptocurrencies does ePayDo support?

Accepted Answer

Currently, ePayDo supports TRX (Tron native) and USDT (Tether TRC-20) on the Tron network. We plan to add support for more networks like Ethereum and BSC in the future.

Question 2

What are the transaction fees?

Accepted Answer

Our standard fee is 0.5% per transaction. This is one of the lowest rates in the industry. Volume discounts are available for high-volume merchants.

Question 3

How long do payments take to process?

Accepted Answer

Payments are typically confirmed within 1-3 minutes after the transaction is broadcast to the Tron network. We require 1 confirmation by default.

Question 4

How do I integrate ePayDo into my website?

Accepted Answer

You can integrate ePayDo using our REST API or our JavaScript widget. Check our documentation for detailed integration guides and code examples.

Question 5

What happens if a customer pays after the payment expires?

Accepted Answer

By default, late payments are accepted. You can configure this behavior in your admin settings to reject late payments or hold them for manual review.

Question 6

How do I withdraw my funds?

Accepted Answer

You can request a payout from your merchant dashboard. Payouts are processed within 24 hours after admin approval and sent to your registered Tron wallet address.

Question 7

Is ePayDo secure?

Accepted Answer

Yes. We use HD wallet technology for key generation, AES-256 encryption for sensitive data, and all communications are secured with TLS. We never store unencrypted private keys.

Question 8

Do you support webhooks?

Accepted Answer

Yes. We send real-time webhook notifications for payment events. Webhooks are signed with HMAC-SHA256 for verification and automatically retried on failure.

Question 9

What countries do you support?

Accepted Answer

ePayDo is available globally. However, some countries may have restrictions on cryptocurrency usage. Please check your local regulations before using our service.

Question 10

How do I get started?

Accepted Answer

Simply create a merchant account, verify your email, and get your API key. You can start accepting payments within minutes. Check our documentation for integration guides.